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ServicesVidenda provides a range of services to its resellers to facilitate seamless customer integration and support.
Maintenance and SupportVidenda offers a range of maintenance and support options to ensure the highest level of support on all hardware and software solutions. Support engineers are available for pre-sales configuration help or for post-sales installations. Field situations can be simulated in our lab using onsite equipment and related peripherals.
The packages available include:o On-site engineering support
o Next day spare equipment service
o Email and telephone support
Installation & TrainingInstallation covers all aspects of hardware and software deployment within a particular project. Videnda will then provide training on how to ensure that use of the equipment is maximised. Both administration and user training are provided. Our engineers can demonstrate system operation and answer questions about the equipment and its functions. Group training classes provide detailed instruction on the equipment and system operation.
Consultancy / Project ManagementProject management and coordination is essential for the successful deployment of complex voice, video and surveillance projects. Our experienced project managers will ensure your project gets delivered on time and within budget. Project Management Services include:
o Equipment ordering, acquisition and rollout
o Complete step-by-step management of the process within the established timeframes
o A one-person contact to answer questions, to ensure all aspects of the rollout are covered
o Training end-users on features and benefits.
o Other maintenance options can be covered as required.
RoI AnalysisTraditional travel is time consuming and expensive. Videnda can work with you to show that today's conferencing products can very easily pay for themselves in as little as six months. More importantly, you and your organisation will be able to communicate internally and externally simply and more frequently.
CertificationMany vendors have certification programs and Videnda can assist with the program details and help close out as quickly as possible with the required demonstration kit.
Marketing SupportVidenda have marketing and sales executives that work with manufacturers and channel resellers on all activities. Key sales and marketing activities include:
o Dedicated Marketing Resource to support sales plan
o Work with Channel Resellers in all Sales/Support activities
o Trade events and Reseller end user events
o Onsite technical updates / demonstrations
o eShots, Web updates, Social media forums
o Training and Certification coordination
o Sales incentive programs
Network readinessVidenda in conjunction with AppNeta can provide a Network Health Check Overview. A completed report will cover Application Performance, Bandwidth Analysis, Path Diagnostics and WAN Path Performance. This will ensure:
o That the customer network is ready for new applications, cloud service, voice and video applications.
o The performance bottlenecks impacting critical applications are found.
o Carriers are delivering the bandwidth per SLA and confirm if links are oversubscribed or under subscribed for bandwidth.
o What the top applications and users are on the network.
Hosted Video Conferencing / Video as a service (VaaS)Videnda offer hosted Video Conferencing services via their channel resellers. These include Virtual Meeting Rooms in the cloud for the required number of sites as well as Gateway services. Costs are based on a monthly subscription fee with no upfront Capex costs. Interoperability details are as follows:
o Compatible with virtually any video conferencing endpoint – software or hardware.
o Hardware Endpoints - Polycom, Cisco, Lifesize etc.
o Software endpoints - Microsoft Lync, Jabber, Polycom RealPresence etc.
o Web RTC Clients - Google Chrome
o Mobile Devices - IOS, Android
o Telephones and Mobile PSTN
o Legacy ISDN Endpoints
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