Vidyo
Embed Video into Your Digital Communications. Real-time video for the moments that matter most, in telehealth, video banking, workforce collaboration, customer engagement, and more. Video Communications Has Moved Beyond “Video Conferencing”. A flexible solution purpose-built for healthcare, VidyoHealth is designed to integrate with your EHR, medical devices and even software endpoints running off-the-shelf software.
SVC-ADPT-JS-PRO-01
ETA TBC
Adoption Services & Trainings / Adoption Services Jumpstart Pro
Adoption Services Jumpstart Professional Package includes consulting for the customer's use case, content customization and a customized internal marketing campaign. 25-30 training sessions are delivered virtually using the customized content. The sessions are 60 minutes long for a maximum of 15 participants and can be recorded using VidyoReplay. Package also includes a training portal with registration and attendance tracking, as well as multiple surveys to all participants. A comprehensive report with measurement of program objectives, including recommended next steps, is also included.
Adoption Services Jumpstart Professional Package includes consulting for the customer's use case, content customization and a customized internal marketing campaign. 25-30 training sessions are delivered virtually using the customized content. The sessions are 60 minutes long for a maximum of 15 participants and can be recorded using VidyoReplay. Package also includes a training portal with registration and attendance tracking, as well as multiple surveys to all participants. A comprehensive report with measurement of program objectives, including recommended next steps, is also included.
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PKG-ADPT-JS-CE-100
ETA TBC
Customer Engagement solutions / Adoption Services Jumpstart for Customer Engagment - service and course content license for up to 100 agents
Adoption Services Jumpstart for Customer Engagement Package includes consulting for the agent customer engagement environments and agent training content customization. 25-30 training sessions are delivered virtually using the customized content. The sessions are 60 minutes long for a maximum of 15 participants per session and can be recorded using VidyoReplay. Package also includes a training portal with registration and attendance tracking, multiple surveys to all participants, and a comprehensive report with measurement of program objectives, including recommended next steps. All Adoption Services content is licensed for up to 100 agents. Additional licenses for Adoption Services content in excess of 100 agents sold separately. The service componet of this package must be used within 12 months of purchase. The agent content licenses are perpetual on a per agent basis.
Adoption Services Jumpstart for Customer Engagement Package includes consulting for the agent customer engagement environments and agent training content customization. 25-30 training sessions are delivered virtually using the customized content. The sessions are 60 minutes long for a maximum of 15 participants per session and can be recorded using VidyoReplay. Package also includes a training portal with registration and attendance tracking, multiple surveys to all participants, and a comprehensive report with measurement of program objectives, including recommended next steps. All Adoption Services content is licensed for up to 100 agents. Additional licenses for Adoption Services content in excess of 100 agents sold separately. The service componet of this package must be used within 12 months of purchase. The agent content licenses are perpetual on a per agent basis.
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LIC-ADPT-JS-CE-01
ETA TBC
Customer Engagement solutions / Adoption Services Jumpstart for Customer Engagment - course content license for 1 agent
Adoption Services Jumpstart for Customer Engagement content license for a single agent in excess of initial 100 agent package (required and sold separately).
Adoption Services Jumpstart for Customer Engagement content license for a single agent in excess of initial 100 agent package (required and sold separately).
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SVC-ADPT-JS-BSC-01
ETA TBC
Adoption Services & Trainings / Adoption Services Jumpstart Basic
Adoption Services Jumpstart Basic Package includes consulting for the customer's use case, standard content for user training and a logo branded training portal. 4-5 training sessions are delivered virtually using the standard content. The sessions are 60 minutes long for a maximum of 15 participants. Package also includes a survey to all participants and a summary report.
Adoption Services Jumpstart Basic Package includes consulting for the customer's use case, standard content for user training and a logo branded training portal. 4-5 training sessions are delivered virtually using the standard content. The sessions are 60 minutes long for a maximum of 15 participants. Package also includes a survey to all participants and a summary report.
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SVC-ADPT-JS-ADDTRAIN-01
ETA TBC
Adoption Services & Trainings / Adoption Services Additional Training classes
Additonal training sessions, delivered virtually, for an Adoption Services Program. The sessions are 60 minutes long for a maximum of 15 participants. This can only be purchased in addition to or after a Jumpstart program utilizing the content developed from that program.
Additonal training sessions, delivered virtually, for an Adoption Services Program. The sessions are 60 minutes long for a maximum of 15 participants. This can only be purchased in addition to or after a Jumpstart program utilizing the content developed from that program.
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SVC-ADPT-JS-UG30-01
ETA TBC
Adoption Services & Trainings / Adoption Services 3.0 Upgrade Program
Adoption Services 3.0 Upgrade Package is available to existing Vidyo customers who have deployed previous versions of Vidyo. The package includes a planning session to outline the upgrade communication and training schedule, standard content for training and a logo branded training portal. 8-10 training sessions are delivered virtually using the standard content. The sessions are 60 minutes long for a maximum of 25 participants. Package also includes a survey to all participants and a summary report.
Adoption Services 3.0 Upgrade Package is available to existing Vidyo customers who have deployed previous versions of Vidyo. The package includes a planning session to outline the upgrade communication and training schedule, standard content for training and a logo branded training portal. 8-10 training sessions are delivered virtually using the standard content. The sessions are 60 minutes long for a maximum of 25 participants. Package also includes a survey to all participants and a summary report.
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SVC-API-PKG-STD-6M
ETA TBC
Partner VidyoWorks Developper solutions (APIs) / 6 months VidyoWorks API Developer Standard Support
6 months of Standard Vidyo API support services. Includes access to knowledge base and sandbox development environment for prototyping, and up to 10 support cases with Vidyo API support services team. Includes software updates if and when available. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured. Can only be bought once.
6 months of Standard Vidyo API support services. Includes access to knowledge base and sandbox development environment for prototyping, and up to 10 support cases with Vidyo API support services team. Includes software updates if and when available. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured. Can only be bought once.
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SVC-API-IPW
ETA TBC
Partner VidyoWorks Developper solutions (APIs) / 2 Day Vidyo API Live Workshop with Vidyo API Support Engineer
2 Day Vidyo API intensive boot strapping workshop on developer premise or Vidyo premise with Vidyo API Support Engineer for up to 5 engineers.
2 Day Vidyo API intensive boot strapping workshop on developer premise or Vidyo premise with Vidyo API Support Engineer for up to 5 engineers.
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SVC-API-PKG-STD-1Y
ETA TBC
Partner VidyoWorks Developper solutions (APIs) / 1 Year VidyoWorks API Developer Standard Support
1 year of Standard Vidyo API support services. Includes access to knowledge base and sandbox development environment for prototyping, and up to 10 support cases with Vidyo API support services team. Includes software updates if and when available. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured.
1 year of Standard Vidyo API support services. Includes access to knowledge base and sandbox development environment for prototyping, and up to 10 support cases with Vidyo API support services team. Includes software updates if and when available. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured.
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SVC-API-PKG-KB-1Y
ETA TBC
Partner VidyoWorks Developper solutions (APIs) / 1 Year VidyoWorks API Developer Knowledge Base Access
1 year of access to Vidyo's API developer knowledge base and sandbox development environment for prototyping. Includes software updates if and when available. Does NOT include access to Vidyo API support engineers. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured.
1 year of access to Vidyo's API developer knowledge base and sandbox development environment for prototyping. Includes software updates if and when available. Does NOT include access to Vidyo API support engineers. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured.
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SVC-API-PKG-CSM-1Y
ETA TBC
Partner VidyoWorks Developper solutions (APIs) / 1 Year VidyoWorks API Developer Custom Support
1 year of Custom Vidyo API support services. Includes access to knowledge base and sandbox development environment for prototyping, and a custom number of support cases with Vidyo API support services team comensurate with the development scope of work. Includes software updates if and when available. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured.
1 year of Custom Vidyo API support services. Includes access to knowledge base and sandbox development environment for prototyping, and a custom number of support cases with Vidyo API support services team comensurate with the development scope of work. Includes software updates if and when available. Required level of support package will be determined by Vidyo API support services team. Access to the Vidyo Sandbox Development Environment (“Sandbox”) is at customer's own risk and will be provided on an “as is” basis without warranty or guaranteed up time, and subject to frequent software version changes. Customer should be aware that the Sandbox is shared with other developers and confidentiality of information in the Sandbox cannot be assured.
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SVC-API-PKG-CCS-1Y
ETA TBC
Partner VidyoWorks Developper solutions (APIs) / 1 Year Vidyo Contact Center Reference Design Developer Support
1 year of Vidyo contact center reference design support services for developers implementing a Vidyo enabled contact center application. Includes 12 contact center support cases with Vidyo API support services team. Includes software updates if and when available. Vidyo API support package sold separately. Required level of API support will be determined by Vidyo API support services team.
1 year of Vidyo contact center reference design support services for developers implementing a Vidyo enabled contact center application. Includes 12 contact center support cases with Vidyo API support services team. Includes software updates if and when available. Vidyo API support package sold separately. Required level of API support will be determined by Vidyo API support services team.
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